Wells Fargo Bank S Main St, Donna, Texas

Wells Fargo Bank Reviews

2.5 stars based on 32 reviews

Featured Comments:

• J

  Juana Rodriguez

  5.0

  I give wells fargo 5 stars because it is the only wellsfargo atm close to me!!! The people are nice there as well.

• J

  Jake Barrera

  1.0

  Terrible service! It’s a holiday weekend. Banks will be closed on Monday. I needed to cash a check and the lady locked the door right as I was reaching for the handle before I could open it. I looked at my phone and it wasn’t even 12:01 and there were several people inside in line already. I talked to her through a crack in the door and asked nicely knowing it was a holiday weekend and banks are closed on Monday and she refused. I felt bad for the older couple that was behind me cause they needed to get in also and all the lady inside could do was shrug her shoulders. Every time I go cash a check they ask me if I want to open an account there. Never ever will I bank with Wells Fargo. If you’re reading this and thinking about whether to open an account or not with them I would keep looking for a different bank. I hope that employee has a wonderful holiday weekend.

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  Response from the owner

  I understand your time is valuable, and I sincerely apologize for the inconvenience. To ensure your feedback is forwarded appropriately, please send an email to [email protected] with some additional details about your visit (no account numbers). Be sure to include your username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• L

  Luis Sauceda

  2.0

  5/27/2022: After 12 years of banking with Wells Fargo, after adding my wife to the account and no criminal history, they sent me a letter that they will close my account due to "Business Decision to Close". I made multiple calls to different departments to try to rectify the situation, and unfortunately they did not help me at all and failed to give me a valid reason other than it was a "Business Decision to Close". I filed complaints through other departments, and they fail to find an immediate resolution to the situation. Because of this, I'm left with a bad taste in my mouth that they don't appreciate long term relationships and abandon you when it matters. As of now, I believe the case is open and I am waiting for their decision and will edit this review upon knowing resolution. On the other hand, they do have great customer support team and awesome mobile services.

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  Response from the owner

  Thanks for taking the time to share. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

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