Wells Fargo Bank Seminole Trl, Charlottesville, Virginia

Wells Fargo Bank Reviews

3.6 stars based on 6 reviews

Featured Comments:

• B

  Brooklyn Marie

  5.0

  I can't express how grateful I am for HELENE and her team at the Wells Fargo airport road branch in cville. They went above and beyond for me when they didn't even need to. Customer service is exceptional here but Helene is amazing and truly cares about her customers that come into the branch.

  ---

  Response from the owner

  Thank you for taking the time to review this location, Brooklyn. We strive to do what's best for our customers, and I have made sure these kinds words have been sent to the appropriate team. Have a great day. -Jessica, Wells Fargo HL Social

• F

  Felicia Coyle

  1.0

  The people there are rude and it's always issues at this bank. It's a guy and 2 girls I didn't get the guy name but Amber and Samantha are the 2 females. I'm not 1 to have anybody fired but they need to be retained on how to talk to people

  ---

  Response from the owner

  Hello, Felicia. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• T

  Thomas Wilkerson

  1.0

  Great smiling friendly faces at the branches but the overall service from any other part of the bank absolutely sucks. Opened a new account. Received bank card in mail ,called waded through the most annoying phone menu to activate card. Week later go to use the card it doesn't work. Called 800# was told to go into a branch to make the transaction. Tried to use mobile app and had issues. Called again and was told to go to a branch for the transaction. Set up account to transfer money to another bank. Jumped through all the security hoops tried to make a transfer and could not. Called again and was told to go to a branch for the transaction. Called again was told everything was setup for transferring to another account. Once again could not called 800# was told to go to branch. Called again today and went through 10 minutes of robot questions and holding to hear a recorded message telling me to try my call at a later time. Poor place to do business with. Have no choice but to close my accounts.

  ---

  Response from the owner

  Thank you for your feedback, Thomas. Although I'm glad you receive great assistance inside the branch, I'm sorry you can't say the same about service over the phone. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

More reviews (3)