Wells Fargo Bank Donner Pass Rd, Truckee, California

Wells Fargo Bank Reviews

2.5 stars based on 12 reviews

Featured Comments:

• L

  Layna Knarian

  5.0

  Banks always get a bad rap but I've been here a few times in the last month to deposit money and get an account set up, and all the staff have been nice and helpful to me and each other.

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  Response from the owner

  Hi, Layna. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• D

  D R

  1.0

  Closed on random week days all the time with a sign that says “just visit us in incline” as if it’s not an hour away. Worst location I’ve ever dealt with.

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  Response from the owner

  I apologize for any inconvenience. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees. Please visit https://www.wellsfargo.com/locator/ for up-to-date branch availability and hours. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -AJ, Wells Fargo HL Social

• J

  Joseph Burtness

  1.0

  I have been going to this branch for almost 12 years. It used to be a good bank. I don’t know what has happened but it is rarely open when I visit now. Even during their stated business hours. If you need a bank with reliable hours and don’t want to show up on a Wednesday afternoon to an 8.5x11 sharpie note saying “Sorry we’re closed today.” taped to the inside of the window; I would choose a different bank.

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

More reviews (9)