Wells Fargo Bank 6th St, Stamford, Connecticut

Wells Fargo Bank Reviews

3.2 stars based on 20 reviews

Featured Comments:

• N

  Nancy Rupp

  5.0

  I can't say enough about the staff at Wells on 6th Street. Everyone is helpful, friendly and will help you through any transaction or question. I usually interact with Lashanda who is amazing! She goes above and beyond to make our experience a great one!

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  Response from the owner

  Thanks for taking the time to share, Nancy! Have a great day. -Casey, Wells Fargo HL Social

• k

  k s

  3.0

  It is a bank. The tellers are helpful.

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  Response from the owner

  Thanks for taking the time to share. Have a great day. -Casey, Wells Fargo HL Social

• S

  Sabrina

  1.0

  I came into open accounts and was not given the opportunity to explain the types of accounts I wanted. Instead the woman I had an appointment with after being 15 minutes late was only able to pull up the website and read from it. She couldn’t give recommendations if I told her the types of checking and savings I would be moving from. She interrupted the conversation approximately 15-20 times to tell me what she would not have time for that day and why. She told me I would have to come back another day to complete things. She continuously told me “I cannot speak for any other banks” if I explained the very basic type of accounts I had which I had with me. She had to call into someone to ask about the fees to tell me. She told me she did not know what a line of credit was with the excuse of she cannot speak for another bank. I came in with everything in hand to open accounts for my 4pm appointment and explained that it was very hard for me to get there that day and that it was a time sensitive matter. She originally told me she had until 5, but then told me at 4:45 she could not open anything for me and had to take another appointment. When I asked for her to at least repeat the names of the 2 accounts we discussed I would open, she told me “I cannot tell you what to do”. After completely wasting my time going in and coming out less knowledgeable than I was when I went in I decided to take my business elsewhere. Choose another branch. Don’t waste your time like I did.

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  Response from the owner

  Hi there. I'm sorry you feel this way about this branch, and I'd like you to know this is not the customer experience we strive for, especially for banking inquiries like the one you have shared. Allow me the chance to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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