Wells Fargo Bank E Main St, Cartersville, Georgia

Wells Fargo Bank Reviews

2.7 stars based on 30 reviews

Featured Comments:

• I

  Ivey Jones

  5.0

  Scarlett at the Cartersville branch is amazing! After dealing with corporate and multiple other branches and getting no help at all, Scarlett knew exactly how to help me! The issue that I spent hours trying to resolve took minutes with her help!

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  Response from the owner

  It’s wonderful to see that you had such a positive experience with Scarlett. Thank you for taking the time to share these kind words, Ivey. -Nick, Wells Fargo HL Social

• D

  Dakota Martin

  1.0

  My fiancee banks with wells Fargo and has been with them for one 3 years and she just got a settlement check from our car wreck and the told her when we went to deposit it she could have 2500 cash and the rest of the check go into her account then they go back on their word after we done accepted it on the pen pad now she can't have her money until the 10th of this month but we can pull $225 out tomorrow and the clark and her manager got an aditude with us and made my fiancee cry and on top of that my fiancee is autistic so we will never bank with wells Fargo ever again

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  Response from the owner

  Hi, Dakota. I'm disappointed to learn about your experience with this branch associate at this location. This is not the customer experience we strive for, and I hope you and your fiancé will accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Nick, Wells Fargo HL Social

• C

  Cathy Duke

  1.0

  My daughter received an insurance check and wanted to put some of the check in her account and get some cash out to spend. She went to the teller named jalia and the teller told her she could have up to 2500 dollars of the money.. My daughter hands over the check and then all of a sudden jalia tells her she can't have any of it because she was negative 60 cents in her account.. She was negative 60 cents due to them taking a monthly service fee...jailia got angry and started giving my daughter and her fiance an attitude.. My daughter is autistic and has anxiety issue so this scares her.. this turns into a big fiasco with the bank manager coming over to them with an attitude. You would think the money was the managers and jailia not my daughter's they way my daughter was treated was very poor .. This caused her a panic attack.. This bank doesn't care not one not about their clients.. We might just be small not rich people but I'm sure there are a lot of us...I urge everyone I know to take your money out of this bank before you are treated like you're nothing because your not rich.. I've attempted to call this bank several times and no one will answer...I only wish I know this managers name. As soon as I can I am closing my account there and so is my daughter.. Now in my opinions this is the worst company in Cartersville...I will sing like a song bird to all I people I come in contact with about in my opinion a horrible greedy company

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  Response from the owner

  Your review concerns me, Cathy, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

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