Wells Fargo Bank Main St, Winona, Minnesota

Wells Fargo Bank Reviews

1.9 stars based on 12 reviews

Featured Comments:

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  Christina DeBacker

  4.0

  Not a fan of Wells Fargo in general but every time I've been to this branch I've had a positive experience. Today it came to my attention that both Winona branches were closed but luckily this particular branch had someone working inside by appointment only. Oops! I felt bad immediately, but I desperately needed to have a form faxed to Education & Financial services and the lady working was willing to take care of that for me. I thought for sure I would be leaving there with my problem unsolved. Thank you for helping me!

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  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Christina. -AJ, Wells Fargo HL Social

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  Todd Hundt

  1.0

  Trying to pay my house payment and the people working there are to busy talking to each other. Instead of taking care of the customer. Normally they do great. But today, is some of the worse customer care I have ever witnessed. The one star is deserving. Remember when 3 or 4 of you are working the window and only 2 cars are being served. Take care of the customer.

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  Response from the owner

  I'm very sorry to learn about your experience when visiting this branch. I'd like to have each of these concerns thoroughly reviewed and addressed. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

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  Thomas Krause

  1.0

  A unique blend of incompetence and bureaucracy. I do not bank at Wells Fargo. My mother recently moved back to MN and we went down to add me to her account so I can pay bills, etc. After 4 visits, it is still not close to being done. On one visit, we were there an hour and walked out. Another time, it took a half hour to DEPOSIT a check. By that time, my 95 year old mother needed to use the restroom; we were told there was no public restroom but the sandwich shop across the street had a public restroom. The people there are friendly but do not seem to know what they are doing. The problem appears to be compounded by idiotic policies from Wells Fargo. I haven't moved the account (yet) because I keep thinking it is (eventually) going to be easier to add me to the account rather than switching over her bills, etc. I am tired of dealing with them.

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  Response from the owner

  This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

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