Wells Fargo Bank N Duke St, Durham, North Carolina

Wells Fargo Bank Reviews

2.8 stars based on 10 reviews

Featured Comments:

• D

  Damien Roe

  4.0

  As for the banking experience I had with them over the years has been very good service with them. And if any one is looking for a place to bank at wells fargo is a place I would recommend to people.

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  Response from the owner

  Thanks for taking the time to share this with us, Damien. It’s wonderful to see that you’ve continually had a positive experience at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• N

  Nahomy Garcia

  1.0

  If you are not in the mood to treat people then don’t work in customer service. This bank is the nastiest I’ve ever been regarding customer service. Just know that you’re loosing a business customer because of the treatment at this location.

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  Response from the owner

  Thanks so much for your feedback, Nahomy. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• l

  lisa west

  1.0

  I just spoke with a “Premier Banker” named, Jamie. She was chilly at best, & when I explained to her what I was trying to accomplish (after having been promised a call back that I never received FROM Jamie), she was non-caring and nonchalant. I told her that I had discovered my sister’s dead body 2 wks ago and was trying to navigate this situation. Her first words weren’t condolences nor anything like it. She said, “My first question is do you have power of attorney?” I know Wells has a reputation for being morally bankrupt, but the lack of humanity is still stunning. I hate to start over with another bank, as Wells already has all of my legal paperwork on file, but it may be worth it.

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  Response from the owner

  Hi, Lisa. I'm truly sorry for your loss. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your full name, phone number, address, and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

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