Wells Fargo Bank S Wadsworth Blvd, Lakewood, Colorado

Wells Fargo Bank Reviews

3.1 stars based on 24 reviews

Featured Comments:

• C

  Cheryl Donovan

  5.0

  I needed to go to 3 places on RTD. I saw Wells Fargo first. Business concluded; I decided to wait for bus inside, cooler. Bus was early and it breazed right on by. A very long wait for next bus. And very HOT outside!

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  Response from the owner

  Hi, Cheryl. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• A

  Allison Baumert

  1.0

  Need an apt for anything, and couldn’t get one anytime soon. What I needed took 5 min at my other bank.

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• B

  B

  1.0

  Terrible customer service. I was dealing with a fraud situation and was advised to head to a local branch to fill out an affidavit. When I showed up, the teller indicated an appointment was required. After multiple back and forths through the teller with the manager refusing to come out, I demanded a direct conversation, not a used car salesman treatment. He emerged with significant attitude as if my fraud problem was my own, not theirs. He advised me to make an appointment through the app or call another branch. He refused to facilitate. When the app failed, he said I should use my computer at home. In other words, don't bother him with my problems. To add to his service woes, he tried to shame me by saying there was a long line behind me that needed help. I've substantial funds at WF, have had multiple mortgages with them...but every interaction has been hell. This has become the final hell. How you failed to address your systemic service woes in the past 5 years is beyond me. You are a service provider, plain and simple. There are many other providers. At this rate, time will write your corporate obituary...in the not too distant future.

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  Response from the owner

  Your post concerns me, and I'd like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

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