Wells Fargo Bank Halifax Rd, South Boston, Virginia

Wells Fargo Bank Reviews

2.3 stars based on 11 reviews

Featured Comments:

• D

  Donna Walker

  5.0

  They know me . I've been there so many times. They know me by name.

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  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive. We appreciate your feedback. -Nick, Wells Fargo HL Social

• A

  Adam Walker

  1.0

  I went to this location to make a wire transfer. The banker that assisted me was polite initially, but things took a turn during the process. The banker had asked me to confirm my phone number and I did. When she gave me the printout to confirm all the information the number was a different one that what she had given me, so I asked her to update it. She had to then redo the wire and she decided to take this out on me and became very rude from that point forward. I had mentioned a few times(because she asked) that I didn’t like Wells Fargo. She told me she took that personally, and as I tried to apologize and explain that it was not a personal comment directed towards her she became increasingly hostile and asked if I would like another banker to do the wire. I asked her if she would prefer another banker to assist and she abruptly left the room. She then went to another room where I could hear her personally insulting me to another member or members of the staff. I gathered my things and left. After a few minutes, and still needing to do the wire transfer, I went back in and asked to speak with the manager. Meanwhile, the original banker stared at me through the window and laughed and continued to ridicule. I met the manager who turned out to be the person whom the original banker had gone off to insult me to. The bank manager seemed nice, but so did the original banker at first. The manager was able to complete the wire transfer. The manager, under the guise of empathy, tried to convince me to not cancel my Wells Fargo credit cards. But those credit cards haven’t done anything to help my credit anyway. They were just a way for Wells Fargo to leech money from me and screw me over when I became seriously ill and missed two payments. Judging by previous reviews I don’t think anything was done about the other banker’s behavior. I have had an account with Wells Fargo for a long time, but as this would have been my new local branch, I have decided to completely cut ties with Wells Fargo. The corpse rots from the neck down, and the rot has reached the extremities. I urge anyone who reads this to strongly consider moving their account to another financial institution. Edit: In reply to the response from Wells Fargo (Owner): I have reached out to Wells Fargo to express my concerns and while a response has been given, it did not resolve the concerns I have with Wells Fargo or this branch.

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  Response from the owner

  I appreciate you taking the time to share your feedback, Adam. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• R

  Ryan noneya

  1.0

  This bank is horrible when it comes to the respect of their clients. I've had an account with the for a year or longer and asked to waive one $10 monthly fee, as I've never been charged it. I keep money coming in my bank account and this 1 time I didn't have $500 on the day they checked I'm charged $10 and can't be refunded after "checking my relationship with the bank" . I have a chase account and they have always done better business. No questions asked money back same day with no issue for anything. I opened wells fargo just because there is a bank in south boston virginia. If there was a chase i would close the account and dismiss them like they dismissed me.

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  Response from the owner

  Hi, Ryan. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

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