Wells Fargo Bank Eagle Dr, Mont Belvieu, Texas

Wells Fargo Bank Reviews

3.3 stars based on 8 reviews

Featured Comments:

• L

  Lori E

  5.0

  My bank on Eagle Drive are so very courteous. The manager is very friendly and helpful. The whole entire crew go above and beyond.

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  Response from the owner

  I’m happy to hear you feel this way, Lori. Thanks so much for the feedback. -Janet, Wells Fargo HL Social

• T

  Tammy Martin

  1.0

  Horrendous customer service!!! Wells fargo needs to warn their customers about the zelle scam happening to all your loyal customers. And then tell them how you wont help them get back thousands of their money. And then i went into the branch to get help amd was told you don't handle those claims ( which is fine ) but, i tell the man i was pulling all of my loans and money out of this institution he says " would you like me to do that now?" No im so sorry this happened or is there anything we can do to help keep you as a customer? As of 1/4, all of it is being withdrawn and my loan ( with ten times better rate) is going away! Go read their fb page. This has happened to hundreds of their customers. Oh and i will be with the rest of those customers seeking a attorney.

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  Response from the owner

  Hi, Tammy. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  Chaila Scott

  1.0

  WORST BANKING EXPERIENCE EVER. So I had a replacement check sent from a lost money order through Western Union on their Wells Fargo account. Mind you, I’m in Texas because I’m displaced due to hurricane Ida, I’m already stressed out and I was expecting a simple and easy transaction. Well, I admit I expected way too much. Customer service and common sense just isn’t a standard at this bank. I pulled up at the drive through and was asked for two forms of identification which I presented. After which, the tellers proceeded to aimlessly walk around. After sitting in silence and no word from them, the teller finally addressed me and asked me how I obtained the check. I explained to her that it was a misplaced money order refund, in which she replied back that she could not verify the check and therefore it could not be cashed. Needless to say, I was HEATED. Not only did they just waste my time, but offered no explanation to what should have been a super simple transaction. Not to mention the check was written by an account THEY SERVICE DIRECTLY. There wasn’t a real explanation given nor were there any tangible solutions. They simply didn’t cash my check and in my opinion didn’t try hard enough to. MY EXPERIENCE HERE WAS COMPLETE TRASH AND A TOTAL WASTE OF MY TIME. What I thought would be a two minute transaction turned into twenty minutes and a lost hour because the bank was that far out of the way on the route back home. Come to this bank if you enjoy lack luster problem solving and extremely mediocre customer service. For the record, this review would have NO STARS if it weren’t for the fact that I needed to give it at least one to post it.

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  Response from the owner

  I'm disappointed to learn about your unpleasant experience at our drive-thru, Chaila, and I'd like to forward your review to a specialist. Please email me at [email protected] with your full name, phone number, and complete property address (no account numbers). If you can recall more details about your interaction, please include those as well. Thank you. -Jessica, Wells Fargo HL Social

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