Western Security Bank King Ave W Billings, Montana

Western Security Bank Reviews

3.6 stars based on 11 reviews

Featured Comments:

• T

  Toni Reicher

  5.0

  Carson and ana are so awesome at western security on king. You guys rock

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  Response from the owner

  Toni Reicher....Thank you so very much for your kind words. We appreciate you!

• S

  Selene Ramirez

  1.0

  Honestly I gotta say I'm very disappointed with this bank. Recently I opened up a new account, I've had an account with them in the past and I tried going in this branch to possibly get a credit card because I needed help with putting down a security deposit for a new place then paying full rent on the first. I believe it was Candace with red hair in the front that wasn't helpful at all and didn't seem too sure of what she was doing, she explained she couldn't log in to get me a credit card and then proceeded to say it would take 2-4 weeks to receive approval for a credit card and didn't give me other solutions to help my situation so I decided to leave since she was really disrespectful and not helpful at all and I called a different branch and they explained I could get approval for a loan the same day so I waited for a lender to call me back to get the info to approve me for a loan which I only needed 1000, they told me their minimum was 2500. So I decided to apply and it came back declined because I have other car payments and rent to pay. Although my credit score is great and my payments history is also wonderful they can't even help out their customers when it's really needed. I have to say this is extremely disappointing and I had to go to a credit union to get help and I was approved by the credit union. Also they charge 5 dollars for a cashier's check.....won't waive it like most banks when you're a customer with them. So I'm sad to say I'll most likely be closing the account soon.

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  Response from the owner

  Selene Ramirez - We apologize for your less than exceptional experience with our bank. It is our expectation that every customer be treated in a respectful manner. Thank you for brining this to our attention. It is very much appreciated as it shows us how we can improve.

• D

  David G

  1.0

  As a business, time is valuable. When it takes 30+ minutes, not just a 1 time incident, to make a deposit in the commercial lane it makes me want to considered moving my account.

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  Response from the owner

  David Guzman - Thank you for taking the time to leave a review. Feedback like yours gives us an opportunity to improve. I apologize that our service at this location has been less than our best. We are actively exploring ways to conduct transactions more quickly in that drive up. It appears that we do not have your phone number but welcome a call from you if you would like to discuss this situation further. The number is 406.238.8158. Thank you for hanging in there with us.

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