Western State Bank E Kansas Ave, Garden City, Kansas

Western State Bank Reviews

4.5 stars based on 11 reviews

Featured Comments:

• G

  George Richardson

  5.0

  I am the General Manager of two local auto dealerships here in Garden City,KS so when it comes to customer service I definitely know what to expect and to look for! So, with this said I definitely would like to take the time out to recognize the outstanding customer service that I received today from two extraordinary ladies named Cassie Gonzales and Lisa Wagner! Cassie Gonzales was my first point on contact who made opening my account seamless and easy as 1,2,3! She had my paperwork ready to go for me and communicated professionally and with compassion. Lisa Wagner assisted me with setting up my online banking and with the mobile app! Lisa was very knowledgeable and as well made the process of understand how to navigate through the mobile app and online very easy! I would recommend everyone to bank with Western State Bank because the outstanding customer service that these two employees provided to me! Thanks again Cassie Gonzales and Lisa Wagner!

• C

  Caleigh Knight

  3.0

  Reliable staff. They don't always seem to be the most friendly but who can blame them.

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  Response from the owner

  HI Caleigh, We’re sorry to hear that our staff isn’t always friendly toward you. We’d definitely like to hear more about that as customer experience is one of our top priorities. Please call Western State Bank President Tyler Whitham with details of the situation you experienced and we’ll do our best to correct it. Also, in reference to our work environment, we recognize that our employees are our greatest assets. For this reason, we strive to foster a work atmosphere where our employees feel valued and heard, and we encourage honest communication, connection and celebration. We create ways for our employees to have fun together inside and outside the bank. Based on our recent (anonymous) employee survey, we’re proud to report that morale and satisfaction are quite high. Thanks for choosing Western State Bank, and please do not hesitate to contact us with any questions and concerns you may have in the future.

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  Phillip Kemp

  1.0

  This bank is very bad when it comes to withdrawing larger amounts of money and they are not all nice here they can be very rude.

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  Response from the owner

  Hi Phillip—We are happy we had a chance to talk with you by phone and learn that this review was not intentional and may even have been a prank by one of your children. We certainly hope that if we ever fail to meet your expectations you’ll let us know so we can address it right away.

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