Windy City Jewelry & Loan W Howard St, Evanston, Illinois

Windy City Jewelry & Loan Reviews

4.6 stars based on 42 reviews

Featured Comments:

• E

  Eric Jepson

  5.0

  They're very helpful supportive and very great and kind they were understanding of our situations and they helped us we sold a Mongoose bike for $160 when it was supposed to be like who knows like it was just f****** great they were very kind and happy and they were very kind and supportive like I said so thank you

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  Response from the owner

  Our pleasure Eric…. Come back anytime and please tell your friends! We are here to help our customers and it shows in reviews like your! Thanks again.

• c

  catherine olivares

  5.0

  I was just in here from my broken gold jewelry thinking Mayne it was not going to be worth much, but boy! Moses really most definitely turned my day around. I was short on ny utility bill and he went above and beyond in customer service as well as making me feel very confident that my gold scraps of jewelry was of value. I was think I'm not gonna get much at all but a few dollars and BOOM he hit me with the double digits! Thanks so much Moses I very much appreciate your grand service and for anyone who has ANY broken hold laying around, Moses it your go to guy! Thanks again!! Catherine

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  Response from the owner

  Thanks Catherine! We are happy that you are happy! Please tell your friends that when they need our services, we are happy to help! Thanks again!

• A

  Alic Ortega

  1.0

  Came in today and was told it was too close to closing time. Website said 4 not 3:50. Staff said come back tomorrow. How about never. I understand the time it takes to look stuff up but it was one item. And the look I got when I walked in - like how dare I walk in 10 minutes before closing. Needed help for Monday morning but shunned from even being able to give you my business. Thanks for nothing- hope this one star helps. Hate having to do this to a local spot but is what it is. Never again.

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  Response from the owner

  Alic, thanks for the review, even if it was below standards for us. I reviewed the video/audio of the incident, and WE OWE YOU AN APOLOGY. We were wrong to tell you that we were closing in a few minutes and would you please come back. We are here for every customer, and yes, we have posted hours for a reason, we should have taken the time to service you and meet or exceed your needs. On behalf of everyone who works here, and I have spoken to the employee involved, and I assure you this will never happen again. I apologize on behalf of the store and wish you would give us another chance. I guarantee we will do much better. We learn from our mistakes, but we correct our mistakes immediately. Again, sorry, and if you wish to discuss this further, or if there is anything I can do to have you try us again, please reach out to me direct at [email protected].

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