WSECU Lakeside Ct, Yakima, Washington

WSECU Reviews

3.9 stars based on 18 reviews

Featured Comments:

• C

  Carlos Ramirez

  5.0

  Very helpfull staff and efficient. Great rates on auto loans and very welcoming environment. I recommend this bank 100 percent!!

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  Response from the owner

  We're so glad to hear this, Carlos. We hope to see you again soon!

• C

  Celia

  1.0

  I missed placed my card so I called to get a new one, I wasn’t informed from the worker they would be charging me $6.00. I’ve been with this credit union for years and only had to replace my card one other time because it would no longer read in stores. A few months ago I was with my mom and she was at the window a lady worker was helping her then apparently that worker was taking to long when the assistant manager came up and told my mom she had to pull around. My mom was like are you serious the lady said yes I’m the assistant manager, do they not realize people go to the window to not have to pull forward. My mom did but wasn’t very happy after that I was deciding if I should close my account because of her rudeness and they was she spoke to my mom, I never did but now I will definitely be switching. I know plenty of other credit unions who don’t charge for a replacement card no matter how many times the customer needs one replaced.

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  Response from the owner

  We're sorry to hear of these interactions, Celia. When our drive-thru lines get long, it's possible you might be asked to pull forward while we finish up the transaction. When this happens, we'll certainly make sure you're taken care of; this is just an efficient way to make sure we can serve as many members as possible. Card replacement fees are assessed to account for the cost and time it takes to create cards, though this fee is waived in instances of fraud, when a card is automatically renewed, or if we haven't replaced a card within the last 12 months. We apologize if this wasn't shared with you during our recent phone conversation. When you have a moment, feel free to give us a call back so we can review the situation and look into waiving the fee assessed.

• D

  DR4C0 M8

  1.0

  The wait is Ridiculous Long! Can easily have you waiting for (45min- 1hr) to make a simple payment . Really Frustrating!!

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  Response from the owner

  We're so sorry about the long waits at times, Danny. When an impactful event is happening, like phishing scams, it's possible our hold time will climb near 45 min., though that isn't the norm. If you've experienced this on multiple occasions, we'd like to learn more details; please send us an email via our website or your online banking. It sounds like we should also explore some better ways to make your payment at that time too. We hope to hear from you soon!

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