WSECU Union Ave, Olympia, Washington

WSECU Reviews

4.2 stars based on 21 reviews

Featured Comments:

• J

  Joshua Hendrickson

  4.0

  We'll see if we work through it after which I'll adjust the rating - but in the current environment WSECU is so busy it's difficult to get a response back. Hold times are egregious and updating information for decisions is difficult and arbitrary. This is more of a global WSECU issue but this is my primary branch. Edit 1/14/2022 Sarah Hodgen stepped in to help me out with my application and my subsequent concerns with my loan. She's been a godsend. I can tell this is still an organization in a bit of a crisis of definition - are they a large bank purchasing large bank services from aggregate providers, or are they a small community bank, but the accountability, accessibility, responsiveness of Sarah have really helped me through my current challenges.

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  Response from the owner

  Thanks for taking the time to leave a review, Joshua. We'd like to hear more about your feedback so that we can make improvements wherever possible. We see that you mentioned hold times as a concern, so if it's more convenient, could we ask that you send us a secure message via your online banking or WSECU app? We respond to these messages within a few business days and it will also allow you to share more regarding the concerns you noted in your review. We hope to hear from you soon!

• D

  Dave Deinlein

  4.0

  Staff is super friendly and helpful but the app could use some improvement

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  Response from the owner

  Glad to hear your visit to the branch went well, Dave! We're always looking to improve our mobile app. Are there any improvements you'd like to see made specifically?

• A

  Ashley Y

  5.0

  Had an issue resolved over the phone, the staff at this place are so lovely and are extremely helpful!! I was on the phone with Nora and she was nothing but kind to me and went out of her way to solve issues I had. When I go into the building I also receive the most amazing help! Customer service here is above and beyond, I love this branch!

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  Response from the owner

  We're so grateful for your review, Ashley! Thanks for shouting out Nora and the fabulous staff at our Olympia branch. We are truly lucky to have so many outstanding employees.

More reviews (18)