Zillow Home Loans, LLC El Monte St, Overland Park, Kansas

Zillow Home Loans, LLC Reviews

3.7 stars based on 105 reviews

Featured Comments:

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  MARISSA LULA

  5.0

  Mr. Steven Elliott is the ABSOLUTE BEST Loan Officer EVER!!! He is a true angel on earth with all the knowledge, guidance and comfort any borrower would desire when buying a home. He made our process: easy, even in the most difficult phases; fast, when others tried slowing us down, smooth, whenever a speed bump appeared; comforting, reassuring us every step of the way to keep our faith. Most importantly of all, he saved us from buying a lemon. Every buyer's biggest fear. Mr. Steven Elliott went way above his call of duty as a loan officer. He was our realtor, calling everyone involved in the transaction to keep the ball rolling; our coach, letting us know what to expect with all the uncertainties; our defender, making sure we got the house we wanted for the right price and best of all, a true friend. He always made us laugh and smile when we wanted to scream and cry. He always maintained constant and clear communication, even just to check in on us. It was very helpful that we spoke via text, email and phone calls. He showed us completed respect as a same gender married couple, which we found almost non existent in the real estate world. Knowing we had Mr. Elliott on our side was all the confidence we needed to make our dream home come true. I would tell anyone that buying a home is the most complicated stressful process one can endure, yet with Mr. Steven Elliott on your side, it is the most Beautiful experience anyone could have. We are so blessed and thankful for all his hard work. We highly recommend him to everyone and anyone looking to buy a home!

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  Response from the owner

  Marissa, Thanks for leaving such a glowing review of Steven. We hope you are enjoying your new home!

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  Michael Ryan

  1.0

  Tried to work with them online to see what they have to offer. As soon as I completed the information, I had 10 different mortgage companies call me immediately and not one of them was actually Zillow. For days now I got dozens of calls and texts from different companies about mortgages. Very bad harassment that is relentless. All Zillow does is sell your info. Do not work with them. Its a scam!!!!!!

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  Response from the owner

  Thank you Michael, for your review. We strive to give our customers exceptional customer service during the mortgage lending process, therefore, we deeply regret that you have experienced anything less than that. We’d like to learn more about your specific situation and would greatly appreciate the opportunity to discuss this further with you. Please email us at [email protected]

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  Ernie Chavez

  1.0

  Very unprofessional. I have owen multiple investment properties and a few primary residents the last few years. I have worked with different lenders and By far Zillow has been the worst. I am comparing rate just as everyone should and the loan officer straight up hangs up on me. I DO NOT recommend a company that is rude and unprofessional. If they treat you like this from the beginning what makes you think they will treat you any different through the rest of the loan process.

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  Response from the owner

  We pride ourselves in always giving our customers exceptional customer service during the mortgage lending process, therefore, we deeply regret that you have experienced anything less than that. We’d like to learn more about your specific situation. We would greatly appreciate the opportunity to discuss this further with you, please email us at [email protected]

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