A+ Federal Credit Union State Hwy, Bastrop, Texas

A+ Federal Credit Union Reviews

3.3 stars based on 15 reviews

Featured Comments:

• l

  laura castillo

  5.0

  I was looking to get an account open for direct deposit requested from an employer, started out at Austin Telco. But after waiting for 20 minutes for them to even acknowledge I was there I decided to leave.I remember someone mentioning that A+ was a good banking institution, so I went. I didn't even wait 5 minutes before I was in the office opening my account, and Sami White was so helpful and super friendly. She also let me know about a referral program they had going on,so i went back within the hour was helped once again within 5 minutes this time by Karen who went out of our way to help us receive our money for my referral. I definitely reccomend these guys!!!

  ---

  Response from the owner

  Hi Laura, thanks for the review! Have a great day.

• n

  nydia godina

  1.0

  Nancy was extremely rude and unprofessional. Very dry customer service and not helpful at all. My poor mom lost her wallet with her ID, debit card, and medical cards. She goes to Nancy asking if she could get a physical card right there because she has a picture of her ID and told her the situation. Nancy did not care to engage with the conversation politely and just rudely told my mom that it doesn’t matter, she can’t get a new card today. My mom got worried and asked if she could at least take out money until her new card arrives, Nancy denied her of taking out her own money. When she had her ID member # and picture of ID. It almost seemed like Nancy did not want to help her. So she quickly denied her of any solution. You would think, in a small town, the people would be nicer. Im hoping my mom switches over to chase because at least they care about their customers situations and try to be understanding human beings.

  ---

  Response from the owner

  Hello Nydia - I apologize for the experience you had with A+FCU. Please email me at [email protected] with more information, but do not include any confidential information. Thank you.

• r

  riley humphreys

  1.0

  I have been on hold for 30 minutes. There was an unauthorized charge on my card. A+ texted me to confirm and i said it was not me. They locked my card and i’ve been trying to get ahold of someone for the past 3 days. I’m 18 years old, and I work 7 days a week 12 hours a day for a construction company. I do not have the time to deal with this. I have no access to my money and i work an hour away from my house. i just need gas. I am currently on hold while writing this. I Just need a new card. How hard can that be?! update: it took 45 minutes for me to get ahold of someone just for them to tell me that i could just stop buy to get a card. are you kidding me?? why couldn’t someone just tell me that in the first place? thank you to the wonderful girl who helped me. i don’t know your name but thank you

  ---

  Response from the owner

  Hello Riley - I apologize for the experience you had with A+FCU. Please email me at [email protected] with more information, but do not include any confidential information. Thank you.

More reviews (12)