Greater Texas Credit Union Hunters Crossing Blvd, Bastrop, Texas

Greater Texas Credit Union Reviews

4.0 stars based on 30 reviews

Featured Comments:

• C

  Carol Wagner

  5.0

  Needed immediate help with an unauthorized transfer on my savings account. Jennifer helped me immediately! I love the care given as though I was family!

  ---

  Response from the owner

  All of our members are people with their own situations and they deserve to be treated as such! Thanks for the feedback, Carol!

• D

  Diana

  1.0

  I closed my bank acounts with the bastrop branch because the employees were extremely rude. The customer service is just horrible and unfortunately they don't let you do much online, you have to go in person to do a lot.

  ---

  Response from the owner

  Hi Diana, We apologize that your experience with our Bastrop team didn’t meet your expectations. We would like to learn more about your experience so we can address your concerns. Please provide additional detail by visiting our Member Feedback Form at https://www.gtfcu.org/member-feedback

• M

  Mr Richardson

  1.0

  I use to give my bank a 5⭐. For about a year and a half now I have not been able to talk to my local branch by phone. The local numbers are constantly being changed. Now you are forward to the main line in Austin Texas. Such a pain and inconvenience. I live out out town and doing business by phone on a local level is huge. I have to drive 28 minutes one way just to get to my branch. Sometimes I have to make two trips in a day depending on my needs. You can see the problem. You need to bring back customer service support at the local Bastrop location with a actual Bastrop number and an actual Bastrop employee on the other end. This member branch now charges you 10% for turning in your coins when it used to be free to members. They claim there is still a coin shortage and so that's why they need to charge their members 10%. I checked with the Federal Reserve. There is no coin shortage. Also I have noticed Greater Texas Federal Credit Union has altered where some of my deposits go. Switching deposits to different accounts without my permission. Recently applied for a signature loan which the interest does not exceed 10% then applied for the emergency loan which is half the interest rate of the signature loan. Approved for both at a 17% interest rate. I swear idiots run this bank now. And the lobby at my branch is closed until the end of January still. Just sad all the way around.

  ---

  Response from the owner

  Hi Mr. Richardson, We have a centralized call center to help our local branches be able to assist members more efficiently. We would like to learn more about your experience so we can address your concerns. Please provide additional detail by visiting our Member Feedback Form at https://www.gtfcu.org/member-feedback

More reviews (27)