Acura at Gunn Interstate 10 W San Antonio, Texas

Acura at Gunn Reviews

4.7 stars based on 999 reviews

Featured Comments:

• S

  Simon Glanton

  5.0

  I received outstanding, service. Many thanks to John

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  Response from the owner

  Thank you, Simon! We’re glad John could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

• D

  D'Angelo Blount

  2.0

  17 Jul 2022 update. I continue to be disappointed with Gunn Acura. Brought my vehicle in for a service only to arrive and be told they could not do the complete service due to the fluid not being in with no expected date of arrival. Was upset because of told this over the phone I would have postponed my service. I have to say the Manager was very accommodating in doing what he can and was why the additional star. Just do not feel that the Gunn Acura provides the luxury service you expect and experience at other luxury dealerships. ----‐-- It has been almost a year now since purchasing my SUV with Gunn. We have owned nothing but luxury vehicles for the last 20 years and have grown to enjoy the experience that usually comes with it. It was disappointing that after spending as much as we did the only maintenance coverage that came with it was 1 free oil change. Nothing extra. What was even worse was to find out that on my 2nd maintenance visit I find out there were other 30k maintenance services that needed to be done that they found on the first visit but didn't bring it to my attention nor did the take care of it because they only wanted to cover the oil change. This should have all not been an issue given I purchased the vehicle at 29K miles after being told I wouldn't have any maintenance concerns. The expectations that come with owning luxury vehicles is the overall experience, although i enjoy my vehicle, the experience has not been the best. Surprising maintenance requirements and lack of accommodations and customer appreciation does not make us want to return to this dealership. I want to give a star for the efforts made by the service provider I recently had given how he did the best he could. GUNN Acura's lack of transparency and deception shows their disregard for customer satisfaction.

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  Response from the owner

  Thank you for taking the time to provide feedback from your recent Gunn Acura service visit. This is not at all indicative of the of the quality of service we strive to provide each customer, clearly, we failed you. We would welcome the opportunity to re-earn your trust and future business, and would like to speak to you regarding your recent visit. (210) 988-9593

• B

  Becky Dayoc

  5.0

  I had a great experience. Adam Segnar was extremely helpful and courteous. He was very responsive to my questions and he truly wanted me to have a nice, memorable experience. And I did. I will definitely use Adam and Dunn Acura again!

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  Response from the owner

  Becky, we do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Thanks for choosing Gunn!

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