Allegacy Federal Credit Union Yadkin Valley Rd, Bermuda Run, North Carolina

Allegacy Federal Credit Union Reviews

1.9 stars based on 8 reviews

Featured Comments:

• J

  Jodee Hunter

  5.0

  Opened an account with Andy and was very pleased. Professional and very friendly.

• J

  Johnny Mack

  1.0

  EDIT: They just replied here to make it seem as though they called and addressed our complaints. Let me clarify. NOBODY has called us and we haven't spoken to anybody at this bank since this incident occurred. So they are how publicly lying on this review to save face. 🙄 Terrible customer service at the Bermuda Run / Advance branch. We were told by one representative (we THINK the branch manager) that we could deposit a rather sizable third-party check. When we went back later that same day with the check, a different person was very combative about it and finally (very reluctantly) agreed to do what we were told we could do, with the caveat that she would place a "7-day hold" on the check. The words "7-day hold" were used multiple times during our exchange and, during that conversation, which took place on July 11, I specifically asked if that meant that the funds would be released on July 18 and was told yes. Based on this information, we made plans to pay for a very expensive and medically necessary surgery. It is now July 19 (8 days later) and the funds have not yet released. When we called to inquire about this, they advised that the funds would, in fact, be released tomorrow, July 2 and, if we needed them sooner, would need to go into the local branch and talk to the manager. So, we went back and the manager suddenly "clarified" that it is 7 BUSINESS days, which is NOT what we were initially told. We were specifically told 7 DAYS AND THAT THE FUNDS WOULD BE RELEASED ON JULY 18. The "manager" then went and ASKED FOR PERMISSION TO RLEASE FUNDS FROM THE **EMPLOYEE** THAT PLACED THE HOLD. He's the MANAGER and he needs permission from his subordinate? Anyway, SHE gave her MANAGER "permission" to release an arbitrary amount of $1,200, knowing full-well that this was several thousand dollars less than the surgery we have scheduled and neither of them seem to care ONE BIT that we are now in a financially difficult position because of their terrible ability to communicate expectations and downright pettiness. AND THEY HAD THE AUDACITY TO SUGGEST THAT THE THIRD PARTY SIMPLY OPEN AN ACCOUNT WITH THEM TO AVOID FUTURE ISSUES! First of all, this was a one time need and, had the need ever arisen again, knowing what they would knowingly, intentionally put someone through, we WOULD NOT go to them again. Had we known this would be the treatment we would received, we would have found ANY other solution. Second of all, you just gave us THE WORST customer service experience ever...and you think we'd actually want to sign up for more treatment like this by opening another account? No. We will be CLOSING the account that currently exists in the very near future. Jokes. You guys are JOKES.

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  Response from the owner

  Thank you for providing feedback on your experience. We're glad we were able to speak with you the other to hear more about your experience. We appreciate your feedback.

• D

  Debra Brown

  1.0

  I've had 4 meetings scheduled with different allegacy reps about getting a better rate for my IRA. I opened it in October and have not earned one penny in interest.(now Dec) Not one person has helped, I'll be moving my accounts

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  Response from the owner

  Ms. Brown, I apologize for the delayed response. Were you able to get assistance with your issue? I'd love to have a manager reach out to you. If you don't mind, please send your best contact information to [email protected]. Thank you!

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