Allegacy Federal Credit Union E Mountain St, Kernersville, North Carolina

Allegacy Federal Credit Union Reviews

3.2 stars based on 15 reviews

Featured Comments:

• j

  jeff peacock

  5.0

  Been a member here for over 25 years

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  Response from the owner

  ❤️ Thank you!!! We love hearing from our members and appreciate you sharing your experience. We appreciate you and are thankful for your 25 years - and many more! 😉

• J

  J L

  1.0

  It's my second time here in years, not that bad like the first one, people that worked there seems like they don't really care I speak in general because took me several years to go back, members or not, I have that feeling after I got in, I cashed larger check before, this time for a smaller check, ask for a fee, to cash it, after she took quite it bit time, to decided or checking the account, don't know what she was doing, bank was empty, I told her thank you, she not said a word

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  Response from the owner

  Thank you for sharing your recent experience at one of our financial centers. A positive member experience matters to us and I'm sorry you did not receive the service you expected. I have forwarded your comments to our management team and we will have someone reach out to you shortly. Please send your best contact information to [email protected]. We appreciate your feedback.

• T

  T H

  1.0

  Not sure if this branch is short staffed or what but every time I go to try and make car payment unless I’m the first or only car in line it takes them forever to get anyone checked out at the drive thru. If There are more than 2 people in front of me I’ll sit for close to 30 minutes before getting to the window. This is ridiculous. I’ve been to other branches and gotten quicker service. I go here cause it’s closer. Don’t know if people need to be retrained, if there needs to be more people hired or what. Im considering going somewhere else if this continues….like another bank

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  Response from the owner

  Thank you for providing feedback on your experience. A positive member experience is a top priority for us and I apologize that you did not receive the service you expected. I have sent your comments to our management team. Please send us your best contact information to [email protected]. We appreciate your feedback and will be in touch soon.

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