Bank of America (with Drive-thru services) E Mountain St, Kernersville, North Carolina

Bank of America (with Drive-thru services) Reviews

2.4 stars based on 31 reviews

Featured Comments:

• P

  Paul Patel

  5.0

  Very helpful and attentive staff. Best 👌 bank in the area. I thank them for their services!

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  Response from the owner

  Hi Paul. Thanks for letting us know how helpful our team was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tasha

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  Abigail Fields-Jones

  1.0

  This branch always has an issue! Customer service refers you to the branch for simple things, such as past statements which cannot be requested online after a specific time frame but this branch always states the opposite and never answers the phone... For the past 2 years, I have not once been able to reach anyone by phone at this branch. Simple statements were needed for court purposes. I requested them online and was told I need the branch to directly print them off. I arrive at the branch... No one can see me and then I am told by the front desk banker what customer service stated is not true. The request has to be processed by customer service for any paper statements and that it would not be printed that day. I needed these document today and now I am in a legal situation where I cannot obtain my documents in the stated time... On Top of it all ?! She then tells me they can print them but it will be $5 per page... I mean what story is the truth? I will add now after waiting to see someone regardless of what the front desk told me... I have my statements! Mark was able to easily access and print them off.... No $5 fee per page... Get this man some real help!

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  Response from the owner

  Hi Abigail. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• S

  Sonya Lowe

  1.0

  I just wanted to add, thank you to Mark, the branch manager, for stepping up to help with our situation. Bank of America is worthless. This branch is horrible! The teller, Norma, is terrible. She’s rude and either doesn’t know what she’s doing or just doesn’t care. BOA is lazy and will not do anything to go out of their way to help their customers.

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  Response from the owner

  Hi Sonya. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

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