Allegacy Federal Credit Union Westbrook Plaza Dr, Winston Salem, North Carolina

Allegacy Federal Credit Union Reviews

4.1 stars based on 76 reviews

Featured Comments:

• A

  Adrian Sheppard

  5.0

  Always fast and polite service been banking with them for 31 years

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  Response from the owner

  Adrian, thank you so much for your feedback! We appreciate you taking the time to share and we appreciate your membership!

• L

  L D

  1.0

  Very disappointed. I intended to become a member of this credit union and to secure a car loan. I was very excited because I had heard good things from others about Allegacy. I arrived just before 4:30 which I know is late in the day, but my job doesn’t always allow me to be available during business hours. I passed the security officers and they asked me what I needed. I told them that I would like to become a member & possibly check out a car loan. They directed me to a teller. The teller took my name & purpose for my visit and told me where to sit & wait. Within a minute, a woman walked by the teller and loudly proclaimed “It’s too late in the day to do any of that!” I was hoping she wasn’t referring to me, but my intuition told me she was. I noticed another customer who had spoken to a teller just before I did, was taken into an office area and was being helped (not too late in the day for that customer). I was left sitting. The angry “too late in the day woman” was no where to be seen. I sat. I waited. 5 minutes. 10 minutes. 15 minutes. 20 minutes. Playing Candy Crush to pass the precious time that was not being used wisely. Finally, at 4:50, my name was called. I thought to myself, “Wow, “too late lady” really made sure that she would not be able to help me because now it’s almost 5 o’clock.” Sure enough, she explained that because it was now 4:50 it was too late because the underwriters go home at 5:00 and I could just do everything online any way. I almost said it, but my mom taught me to be polite. I almost said, “Well, you know, if you hadn’t wasted time having a tantrum on the work room floor and then left me sitting for 20 more minutes, there probably would have been enough time to at least make me a member.” But I shook my head and nodded and smiled as she made excuses. I took the business card she handed me. As I got up to leave, I wanted to throw her card in her waste basket so she could see, but again, Mom taught me manners. As I passed the security guards, they asked if I had accomplished what I wanted. I said “No, but I can take my business some where else.” Then, I threw “too late lady’s” card in the trash can by the door. Goodbye Allegacy. Thanks for nothing.

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  Response from the owner

  Thank you for providing feedback on your experience at Allegacy. A positive member experience is a top priority for us and we certainly apologize that you did not receive the service you expected. I have forwarded your comments to our management team and we would like for someone to reach out to you personally. If you're willing to speak to someone on our management team, please email your best contact information to [email protected]. We appreciate your feedback.

• B

  Brent Harrison

  1.0

  I went to the credit union in King to get 9000 dollars cash , I was told I could have 7500 , I have allot more money than that in my account , The manager finally said she would give me my money only one time , It is my money, I have withdrew allot more than that not long ago , I have been a member since 1975 , i have never had a problem before when i need cash what is going on ?00

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  Response from the owner

  Thank you for providing feedback on your experience. A positive member experience is a top priority for us and I apologize that you did not receive the service you expected. I have forwarded your comments to our management team to reach out to you. Would you please email us at [email protected] your best contact number and/or email? We appreciate your feedback.

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