Fidelity Bank Healy Dr, Winston Salem, North Carolina

Fidelity Bank Reviews

4.8 stars based on 32 reviews

Featured Comments:

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  CINDY PHELPS

  5.0

  Love this bank and the employees! They always call me by my name when I visit and are so welcoming and helpful.

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  Response from the owner

  Thanks for sharing, Cindy! We appreciate your business.

• N

  N Simone

  1.0

  Never in a million years did I expect to be treated with such disrespect at this Fidelity Bank location. I have always maintained a stellar relationship with all of the associates, managers, and staff from all the locations I've frequented in the Triad and Piedmont area. However, this location is the one exception due to the Bank Manager, Sarah Carter. All I needed to do on a routine visit was make a simple deposit, and I was met with rudeness and treated as if I shouldn't be in the building. I've been banking with Fidelity Bank for 7 years and for whatever reason, my outstanding track record as a business client meant nothing to her. I'm not sure if Ms. Carter has an issue interacting or dealing with people of different backgrounds, but perception is everything. And my money is green just like everyone else. Based on my poor experience with her, I refuse to deal with her again and Corporate needs to keep an eye on her practices when dealing with established customers (and not jumping to conclusions making them go through unnecessary questioning and checkpoints when the information is readily available). I don't have to deal with that at my other banking locations and I'm not going to put up with that here. In the meantime, Ms. Carter could benefit from some diversity training and mentorship from her executive peers on how to engage with people of various backgrounds. The fake and phony smile will only go so far. I've never been more excited to see an age when banking technology is steadily replacing in-person staff. People deserve better.

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  Response from the owner

  N. Simone, we apologize for your experience at Fidelity Bank. We do value your relationship. If you would like for a Bank associate to contact you about this, please email your contact information to [email protected] (Do not include SSN/acct#) and include the best telephone number to contact you. Thank you!

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  Patrick Michel

  5.0

  Fidelity Bank has been my bank for years now. They always welcome me and any other customer I've seen there as family. And they always go above and beyond what their responsibilities are. They reached out to ME to help me handle a loan issue. They proceeded to take care of it without my having to spend the time to get it all right. In my experiences, Fidelity Bank has always been the best of both professionalism AND personal care. I can't ask for more than that! Thank you!

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  Response from the owner

  Thanks for sharing, Patrick! We greatly value customer feedback and thank you for banking with Fidelity Bank!

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