Amegy Bank Center Sugar Land, Texas

Amegy Bank Reviews

2.8 stars based on 13 reviews

Featured Comments:

• K

  Kevin Pina

  5.0

  Everyone has always been friendly and helpful at this branch. They've helped me get accounts set up for personal and business use and even made a run at beating my current loan with BOA, but it didn't make sense to switch. They got my merchant services, personal and business checking and credit accounts.

• S

  Suzanne Hanks

  1.0

  Extremely poor service in the drive-through. I’ve been a customer of Amegy bank for many years but I am seriously considering moving my business.

• T

  Teresa Robbins

  2.0

  Normally we use this branch because customer service is always superior to any other Amegy bank in the area. Today, we unfortunately encountered two rude employees. We needed to complete a couple different transactions - exchange some smaller bills for larger ones, get a cashiers check and deposit a check. The first employee greeted us when we arrived in a flat, monotone voice. Even though her words were polite - it felt insincere. We explained what we needed done and she told us we needed to count the cash ourselves before she would put it through their counting machine. I started counting the money and she said don’t put the bills like that (I was pilling them in a way that if I lost count I could easily recount) because they’ll need to go into the machine straight. I didn’t understand why she couldn’t just count it for us using the machine. Seems inefficient. When she finished depositing our check, she held her hand out without saying a word and gestured she wanted the cash from us. Which I thought was rude. Also, there were customers at the drive thru window, the teller stopped helping us multiple times to go help them and eventually asked another employee to help us with the cashiers check. This employee showed us the cashiers check and asked us to make sure everything was correct. We checked the amount and to whom the check was made out to; “LLC” had been left off. My husband asked if that needed to be on the cashiers check. The teller said You’ll have to call them and ask. My husband said they are probably closed and the teller shrugged her shoulders as if saying “not my problem.” So I said I wrote LLC on the form. She said I can re-do it? We said yes because we are closing on our house and don’t want any snags or issues (but honestly: doesn’t matter what the check is for; We want it done correctly and you asked US to confirm it was correct and it wasn’t so please fix it!) While walking away she sighed loudly as if we were annoying her. Both my husband and I remained polite through out but it was definitely difficult.

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