Arvest Bank Sugar Creek Ctr, Bella Vista, Arkansas

Arvest Bank Reviews

3.4 stars based on 10 reviews

Featured Comments:

• C

  Chad Beckley

  5.0

  Earle was very knowledgeable and a pleasure to work with!

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  Response from the owner

  Hi Chad! Thank you for sharing this wonderful feedback! We will be sure to share this with Earle!

• E

  Erica Hourigan

  5.0

  I needed to open my daughter an account so I went to my bank next door and they treated me like I had 2 heads! They gave some paperwork and brochure without explaining anything and rushed me off. I decided to try Arvest and I am glad that I did. They were so nice there and eager to help pick the best account for a teenager. Earle helped me every step of the way, never rushing me and very helpful and kind. The customer service is far superior to their competitors! Thank you, Earle for a great experience in setting up my daughters first account! I will now be switching all of MY accounts to Arvest.

• R

  Roni Anderson

  1.0

  Update: After posting this a "higher up" not located at this branch contacted me. She was incredibly understanding, professional and kind. While I stand with my rating of this location I feel it's important to update that I don't think this location is a good representation of Arvest as a whole after my phone call today and thinking about previous experiences at other locations I've had. I will still look to find a different location but I plan to give Arvest another chance as a whole. I've been with Arvest for 20 years and the only reason I'm still there is because I haven't found time to switch yet. There are many problems but this branch is the worst! I spent over an hour there, over a year ago, signing documents on my accounts to change some things. Six months or so after that it was somehow discovered that I needed to sign them again because they didn't scan properly or something. When I went back I discovered all kinds of wrong things such as my husband's name being spelled incorrectly. Another hour and it was all finally fixed. Saturday, out of the blue, I received a document in the mail that just had a sticky note that said "sign here." My husband, son and mine's SS numbers were on this document. There wasn't a cover letter or explanation. And, my husband's name was spelled wrong! I called but had to leave a message. On the 3rd business day with no call back I again called them. I explained everything I just said here and the woman told me that she'll look thru the stack of papers to try and find the correct paper I signed! What?! My signed paper is laying in a stack somewhere MONTHS after the fact? I really need to find time to choose another bank. I do not recommend this location at all! I hate giving poor reviews publicly to a place I will probably have to deal with again but I feel like it's my duty. There are other branches, I suggest trying one of them.

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  Response from the owner

  Hi Roni, we’re so sorry to hear about your experience when making a change on your account at our Sugar Creek Center branch in Bella Vista. We always aim to deliver a great customer experience, so we would like to sincerely apologize that we have missed the mark at this location. We understand that this was very frustrating and would like the opportunity to continue earning your business. Would you please send us your name and contact phone number to [email protected] so that we can connect you to our management team?

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