Bank of America Financial Center Railroad Ave, Livermore, California

Bank of America Financial Center Reviews

2.7 stars based on 25 reviews

Featured Comments:

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  Michael Shi

  5.0

  Shelly Zhu is a great manager. During my first time visit to the branch on railroad, I received a warm welcome. She patiently answered my questions on how to reserve new safety boxes for my wife and myself. She even further introduced a reward earning credit card account to me.

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  Response from the owner

  Hi Michael. Thanks for letting us know how helpful Shelly was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

• S

  Shivaguru Prabhakaran

  1.0

  Bank appears to be temporary closed as it was closed both yesterday and today, but they have not bothered to update their website or app, or even post a notice on their doors. During the time I sat here and typed this review, I saw at least 7-8 people trying to enter the bank. Funny thing is they just confirmed their new hours on google 4 days ago. Why let the world know you’re open when you know you’re going to be closed.

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  Response from the owner

  We are doing our best to remain open to serve our clients, however some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

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  Sam Martinez

  1.0

  Really bad customer service no help at all!!! Zero stars! Don't waste your time

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  Response from the owner

  Hello Sam. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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