Bank of America Financial Center N 19th Ave, Phoenix, Arizona

Bank of America Financial Center Reviews

2.0 stars based on 61 reviews

Featured Comments:

• T

  Terrie Gates'Yorahee

  5.0

  The assistance I received was very informative.

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  Response from the owner

  Hi Terrie. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^teresa

• B

  Brittnee Remeika

  1.0

  This bank is terrible. There is always a long line no matter what time of day you go and only one teller working. Tell me how that makes sense. Expect a long wait time no matter what you are going in for. I usually avoid going to this location but sometimes I have to because it is the closest. Today was the last straw and I won't be coming back I'd rather drive to another location. It's frustrating and judging by other peoples' comments, it doesn't seem like they care or are trying to solve these issues.

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  Response from the owner

  Hi Brittnee. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

• G

  Gilbert Sanchez

  2.0

  What is going on with Bank of America. I am at the branch I started with many years ago and there are so many people waiting in line 9 but six sitting in the sofas waiting. Two tellers and seriously customers being rude to the tellers and inpatient. Does having to wait for long periods of time make people crazy? If so time to get more help at the window's. I have been reading so many of the banks reviews and they do not read like well. Seems like everyone and the responses back from the bank are the same. Customers not happy and the bank giving the same apology to everyone. Time for a change.

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  Response from the owner

  Hi Gilbert, we value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed, please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^chris

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