Bank of America (Lobby Service Only) Farm To Market Rd, Magnolia, Texas

Bank of America (Lobby Service Only) Reviews

2.3 stars based on 37 reviews

Featured Comments:

• M

  Mariasol Reece

  5.0

  Although most Bank of America banks have bad reputations, some very deserving, I had a very pleasant experience visiting this branch today. I drove my disabled veteran father there to get a loan for a recreational vehicle and although we were unable to finish up our business on this visit, the banker that helped us was very polite and attentive. It was not their fault that we could not finish today, we did visit quite close to their closing time. I was extremely surprised that the banker who is in charge of the loans called us at home, as requested, on her own time. It was well past closing time when she contacted us to inform us of the things we needed to fish our business and set up an appointment for the next morning. She even gave us the option to do it all from the phone. Also when we got to the bank. The branch manager met us at the door and held it open so we could enter his bank with ease. Of course it would have been easier if they had a handicap button that automatically opened the doors, but because of his politeness we didn't not need it. I was quite please rd to have visited this branch and look forward to conduct further business with them. Also, I was very pleased to see all the employees wearing medical masks to protect themselves and the public.

• L

  Lili Johnson

  1.0

  Very rude staff, they think they own your money!! They don’t know what they doing! The women Zara I think she is the manager ! What a terrible manager, she really needs some customer service training! Learn how to treat the people that give business to this bank, is ridiculous she thinks she owns people money and the Indian too. I don’t want any business with this bank any more they are not for the customers. Don’t think your Money is safe with this bank because it’s not !!

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  Response from the owner

  Hi, Lili. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• P

  Paul Sullivan

  1.0

  Have been a Bank of America customer for over 15 years. Walk in because I need to make a domestic wire. The lady ask me, do you have an appointment. I said, no I just came to the bank like a normal person to take care of this. She then tells me, yeah we don’t have an opening for another hour would you like me to schedule your appointment? I said, no and then walked out. Customer service and personal touch is pretty much gone.

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  Response from the owner

  Hi Paul. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

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