Bank of America (with Drive-thru ATM) W Davis St, Conroe, Texas

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 94 reviews

Featured Comments:

• V

  Virginia Dobbs

  5.0

  We loved the attention of Mr. Jonathan, they attended to us on time and answered all our questions, the best that he speaks 2 languages ​​and it was easier for my husband and for me that we are a multicultural couple.

  ---

  Response from the owner

  Hi Virginia. Thanks for letting us know how helpful Jonathan was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• D

  Doug Hazlewood

  1.0

  I wish I could give negative stars. This bank has the worst customer service I have ever experienced. The line is always long and there are just a couple of tellers working. I am a business customer and I had an incident with the teller yesterday. I was frustrated and had been waiting in a line for a long time. It's a long story but instead of dealing with the situation in a professional manner, the teller was rude, agumentative and confrontational. I was there to make a deposit to cover payments I made on this account and then I am going to close the account. I do not think anyone here cares about the customer experience and if they can be helpful. I have never left there feeling like it was a good experience. I opened a business account at Frost Bank and it has been such a great and welcome change. I am greated with a smile and everyone there seems to be helpful and nice. I feel like they appreciate my business. I can't wait until all my payments have cleared my Bank of America account so I can close it and be done with this terrible company.

  ---

  Response from the owner

  Hi Doug. I'm very sorry to hear this. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• R

  Ralph DeGutis

  1.0

  Very busy,crowded space .Long lines,very little parking.very nice people but not very helpful if you have a complex issue..I was not able to solve my problem entirely.Much of their help was to give you a phone number to call.

  ---

  Response from the owner

  Hi Ralph. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

More reviews (91)