Bank of America (with Drive-thru ATM) Main St, Melrose, Massachusetts

Bank of America (with Drive-thru ATM) Reviews

3.7 stars based on 6 reviews

Featured Comments:

• S

  Seraphim

  5.0

  Bank of America in general I find very easy to navigate. The staff here being very considerate of your financial goals and explaining every route I could go down is currently helping me manage my money in a responsible way. I've also noticed that sometimes the manager greets people at the door and asks how their doing, it makes a super welcoming environment. Thank you!

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  Response from the owner

  Hi. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

• P

  Patrick Mullaney

  1.0

  The people here have no idea what they are doing. Every time I’m there they tell me something different and have a different excuse for why they can’t take my deposit. I then wait around for 30 mins before they say “nothing we can do”. Am so glad I switched to TD for my personal banking.

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• D

  Dee Mandolese

  1.0

  Just came from this bank, where an elderly couple were pulling their accounts out because the gentleman's wife got treated horrific at a South Shore branch. Three agents we're working on them. I was waiting 20 minutes on the seats outside the 2 Customer Service cubes. One rep had another customer, the rep in back of her was on his computer. He finally stood, adjusted his suit jacket and walked towards me only to turn and head to a back room. I got up and got in line to see if a teller could assist. Another customer asked if I had ever been acknowledged and I said no. A young man walked in and sat on the sofa where I was sitting. A rep from behind the tellers immediately left her area and went out to greet Him. Seriously! My only reason for being there was to deposit money into my masonry's account for midway through job payment. I left and went to see Shawn at Santander down the street who helped me immediately. Bank of America's service definitely isn't what it used to be. How sad

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  Response from the owner

  Hello Dee. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jesse

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