Bank of America (with Drive-thru ATM) Hardscrabble Rd, Columbia, South Carolina

Bank of America (with Drive-thru ATM) Reviews

2.7 stars based on 12 reviews

Featured Comments:

• R

  Rachel Han

  4.0

  I'm surprised by the recent negative reviews of this location. My experience here has always been great. Perhaps the earlier you go, the better their service is. The greeter (an African American lady, I don't remember her name) was so understanding when I said what brought me in was a wire transfer and I didn't know a large transfer could be done without wire as long as both accounts are BoA. Even better, they didn't charge me a penny. Thank you Ms. Michelle and Ms. Rhonda for your help. I wasn't aware that my choice of identification was set as passport (or that I even had one). Ms. Rhonda stepped in and made sure to approve the transfer. She took the time to explain to me why I was asked if I had my passport on hand and that I could set up a future meeting to have it changed to my driver's license.

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  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience.

• M

  Mandy Bailey

  1.0

  Yesterday I went through the drive through ATM to make a deposit as I do often. The machine did a complete reboot during my deposit and not only did it take my card but the money as well. No receipt, nothing. I went into the branch and was told they could do nothing. I had no idea they don't even service the machines outside of the building. I never moved my car from the ATM so I went back to my car and called the support number they provided and spent about a hour on the phone with someone filing a claim on the money the machine took. The agent assured me the money would be back into my account the next day because they would be able to verify my card and the additional funds. Called today to check the status and was told it would take up to 10 days to receive my funds. This was a cash deposit so basically their machine stole my cash and the lack of customer service is punishing me for their faulty equipment. I will never use those machines again I don't care how convenient they may be because if something happens your stuck. Your completely at their mercy. Having a person at a drive through is far better than those machines. Please beware! Don't deposit cash into those ATM's.

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  Response from the owner

  Hi Mandy. I’m sorry for the inconvenience. We’ll have a technician take a look and get it fixed. You may connect with our ATM Claims team for an update. You may also reach our team directly at 1.877.366.1121 (8:00 am - 8:00 pm ET Mon - Fri, Closed Sat - Sun). Thank you. ^susan

• t

  t b

  1.0

  Teller at the counter was very rude, sarcastic and unprofessional!!

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  Response from the owner

  Hi, We're disappointed to hear that your experience wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Annette

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