Bank of America (with Drive-thru ATM) N Greenville Ave, Allen, Texas

Bank of America (with Drive-thru ATM) Reviews

2.6 stars based on 30 reviews

Featured Comments:

• R

  Rafiq dowla

  5.0

  Representative was so kind that no stone remained unturned to help and resolve my problems. I was happy. Thanks.

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  Response from the owner

  Hello Rafiq. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^mark

• J

  James Themis

  1.0

  unbelievably incompetent. This bank consolidated my accounts into 1 account and forgot to reverse a charge in my favor. The representative said she was incapable of fixing it. i would have to call customer service. Either BOA Is really messed up or the rep is either lazy or poorly trained. Good reason to close my remaining account. Totally useless. Look at the 1 star reviews. With the competition, you would expect above average service. I am done with BOA. They take 1 step forward and 5 steps back. and i don’t feel like dancing. EDIT: Response back to BOA: Are you kidding me? You can't even addressing the inadequacies of your Bank? You want customers to waste more energy to contact your social media. You are pathetic. The bank and the customer service. I am so glad to be leaving.

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  Response from the owner

  Hi, James. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

• S

  Saiyam Sehgal

  1.0

  They closed my account in June 2021 and its June 2022. They haven’t released my $28000. There was no complaints or chargebacks on my account. They kept telling me to wait few more days every time I used to contact them. Last month they told me to ask my payees to reverse their transfers from my account, I confirmed multiple times with them if that is possible as my account is closed and transfers were done a year ago, on that they convinced me that they will be able to do it as it’s a normal banking system. But when my payee made that request with his bank after couple of weeks he was told bank of America has rejected the reversal. So this bank has taken me for a ride since a year, lying to me all the time and trying to scam me by not releasing funds. I had never imagined a bank can scam you like that and that a bank like Bank of America

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  Response from the owner

  Hello Saiyam, I'm sorry your experience with our Bank of America staff wasn't what you expected. Your feedback is important to us and we'd like an opportunity to help, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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