Bank of America (with Drive-thru ATM) S Dale Mabry Hwy, Tampa, Florida

Bank of America (with Drive-thru ATM) Reviews

3.1 stars based on 27 reviews

Featured Comments:

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  Chris Takita

  5.0

  Great customer service! The staff here are very nice and welcoming. Special thanks to Ana who has been very patient and hard working!

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  Response from the owner

  Hi Chris, thanks for letting us know how helpful Ana was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

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  Patrick Maslanka

  1.0

  Had an appointment at 11:00 and it took nearly 10 minutes to even recognize I was in the building. Finally the Branch manager acknowledged my arrival (she had a "I am bothering her attitude") and then proceeded to tell me it was going to be another 45 minute wait before someone could see me. I said to her that was not right and she responded by saying o.k., turned around and went to her office and closed her door...extremely rude and such poor customer service. I am a BOA stockholder and long term customer.

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  Response from the owner

  Hi Patrick, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• C

  CRO

  1.0

  This review is also submitted to Holly, President of Retail Banking. I am not a member of Bank of America, but I was made to feel very uncomfortable. Upon arrival at this location: 1201 S Dale Mabry Hwy, Tampa, FL 33629 there is a white woman, crossed eyed, wears glasses and heavy set. I didn’t get a chance to get her name. She has her white, male sidekick with her. She got so close I could feel her breath on me. She asked what I had needed help with today ( not verbatim), but she got too close. I told her I just need change. This is from 6-1-2022 by the way. Her white, male sidekick asked me if I have an account. Then he goes to her (heavyset woman) and let’s her know. She approached me and said change was only for members because they had no way of knowing if my money was counterfeit and there would be no way to link me to the said counterfeit crime😊. I just wanted singles and for her to imply it was fake is ridiculous. It is a bank. There are counterfeit detectors I’m sure, cameras, and I’m not trying to cash anything of that sort. I just wanted singles. If I can’t get it at a bank where else would I go. I told her I can open an account. Then she said if you’re just gonna delete it. Well so much for options. Maybe they can get a class on how to treat customers with respect and not discriminate. I doubt if I was a white male they’d behave in this way. But this is America.

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  Response from the owner

  Hello, it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

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