Bank of America (with Drive-thru ATM) Us Hwy, Lakeland, Florida

Bank of America (with Drive-thru ATM) Reviews

1.6 stars based on 51 reviews

Featured Comments:

• P

  Priscila Lozano

  5.0

  I rectify the manager Mr. Núñez excellent

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  Response from the owner

  Thanks for letting us know how helpful Núñez was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^jan

• C

  Christi Snyder

  1.0

  Bank does not open at 9!! Ridiculously long lines, branch opens at 10, be prepared to pack a lunch and wait!

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  Response from the owner

  Hello. We are sorry that we did not meet your expectations and know that your time is valuable. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors. Our website is updated real-time as locations reopen. Here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/ . If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• J

  Jameson Serono

  1.0

  When visiting this area, we always would did business with the other northside BoA branch. It was convenient to I-4 and we could easily jump on the Interstate and head back home to the east coast. Well, they closed that location years ago. Now there is ONE location on the northside. We now have to deal with US 98 North to get to this branch. Not fun! We have gone here twice. Both times a line out the door. This last time, I wanted to discuss opening another account. I was told to make an appointment. I really only have two or three questions. So I called instead. Nobody answered so I guess I have to request an appointment in order to request an appointment. So I picked a random branch and called and got right through and had my questions answered. I also asked the associate if the big shots at BoA are aware of the horrendous customer reviews with this company. He blamed Covid. That's convenient.

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  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

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