Bank of America (with Drive-thru ATM) E Genesee St, Fayetteville, New York

Bank of America (with Drive-thru ATM) Reviews

2.9 stars based on 13 reviews

Featured Comments:

• L

  LJ ROSE PROPERTIES

  5.0

  This is where we come for all of our business needs even though our businesses are in two states other than NY. Cannot beat the business team here especially Tevin! We appreciate yall!

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  Response from the owner

  Hi. Thanks for letting us know how helpful Tevin and the financial center staff are during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. Have a wonderful weekend and stay safe. ^susan

• A

  Aumma Begum

  1.0

  The White employee kept assuming I was a Permanent Resident when I told her repeatedly that I was a US Citizen! With how she treated us, it was clear she was RACIST! So we decided to open accounts at Chase.

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  Response from the owner

  Hello Aumma. We’ll certainly be sharing your feedback with our leadership team. Please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• S

  Susan J

  1.0

  I suppose I should have read the reviews of this branch before I set up an appointment to discuss how I could manage my mother's BOA account. The person I was scheduled to meet with wasn’t there. I was taken to another employee at a desk in the lobby and was told it was the only space available to discuss my banking questions. I expressed my discomfort with having to meet in a public place at least three times, including when several people gathered nearby to listen. I was told that they were co-workers of the person I was meeting with, so I shouldn’t worry. For each question that I had I was essentially told that nothing could be done, and there was no effort to assist me. I found the entire experience completely unprofessional and was shocked by the incompetence. People, there are many good banks around. Don’t waste your time here.

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  Response from the owner

  Hi Susan. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

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