Bank of America (with Drive-thru ATM) Princeton Hightstown Rd, Princeton Junction, New Jersey

Bank of America (with Drive-thru ATM) Reviews

2.0 stars based on 25 reviews

Featured Comments:

• A

  Alberto Medina

  5.0

  A recent experience reminded me to share the EXCELLENT customer service received by several members of this BofA branch of Princeton Junction several weeks ago ... they made me feel "special", as if I was depositing millions of $$ there ... to the entire staff here, THANKS for making us feel like your #1 customers, you will be rewarded with our loyalty ... please continue the good work.

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  Response from the owner

  Hello, Alberto. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^jahel

• S

  Samuel Lichtenstein

  1.0

  My handicapped mother was not let inside despite having an appointment. Might have been because we’re Jewish.

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  Response from the owner

  Hi, Samuel. We're sorry for your experience and would like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

• S

  Samuel Eitan Cohen

  1.0

  After having an exceptional customer service experience with the GM a few days earlier over the phone, Mary seemed to have a lot going on, on her plate with her son coming back from spring break and being delayed and an appointment she planned out 6 months earlier that she left her own branch and was rude to someone else that my mom overheard, stating she had only 6 minutes before she had to leave. She was tense and rude to my mom when my mom asked her to use the bathroom, Mary said that this isn't a public bathroom! What she failed to realize, is that this was a customer, mind you one of over 30 years with B of A and a senior who is almost 80 years young this year. If I wasn't there as my parents POA, which took over 3 hours to complete, due to back and forth nonsense, supposedly nothing Mary could have done to expedite, maybe my original 5 star review would stay put! I will add one other thing, Jenny who works at the loans division, is a very kindhearted and sincere human being which I would love to work with again. She let me use the bathroom the first time, and never mentioned anything about public or private bathrooms. I suggest Mary take some lessons in being a compassionate human being from Jenny, since we all have our day to day lives to deal with, and while being overwhelmed is sadly the norm these days, we must learn to be more patient and compassionate towards one another, and if we make mistakes, own up to them!

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  Response from the owner

  Hi, Samuel. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

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