Bank of America (with Drive-thru ATM) S Willow St, Manchester, New Hampshire

Bank of America (with Drive-thru ATM) Reviews

2.0 stars based on 30 reviews

Featured Comments:

• M

  Micha W

  4.0

  First, please note that this review reflects upon this branch and not the bank as a whole. The bank itself deserves 1 star because they don't care about their customers (or employees for that matter) in the slightest. It's the bank for masochists. With that being said, the employee who helped me at this location was kind, respectful, and clearly had good intentions in wanting to help me with my issue. However the bank's own policies prevented him from doing so, which is unfortunate. My advice: find literally any other bank to work with. If that's not an option, just show up in person at a branch so they can't ignore you. Don't waste your time on the phone, it'll only end in frustration. Edit: I'll give credit where it's due, BOA did reach out to help resolve my issue which is a step in the right direction and is appreciated. I ended up resolving the issue (a claim) on my own online despite being told by the branch that I could only do this over the phone.

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  Response from the owner

  Hi Michaella. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^susan

• K

  Ken Lagasse

  1.0

  Slowest bank in NH. Customer service horrible....long lines in lobby with 1 teller ...slow slow slow....

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^christian

• T

  T Marie

  1.0

  Longest wait in a bank ever. Only two tellers while other bankers standing around while there's a line out the door......

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  Response from the owner

  Hello. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^jazmin

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