Bank of America (with Drive-thru ATM) E Maple St, New Lenox, Illinois

Bank of America (with Drive-thru ATM) Reviews

1.4 stars based on 8 reviews

Featured Comments:

• b

  bob c

  5.0

  I have been a loyal customer for over 5 years, I have had a credit card with them for over 2 and I've never missed a payment never once went under, over the weekend a payment was delayed resulting in my first overdraft even tho I have overdraft protection on they never told me I had been charged not until the next day when I noticed the fee, I went there figuring when I first made account they gave me card I never used called stuff happens and she said those expired and that its charged to be more fair , but there was nothing that she can do for me fine , I will close my account in a few day,, but then she called back and actually helped me made me feel great I would recommend

• D

  D S

  1.0

  We had our mortgage through BOA for years. We kick it old school, and pay it every month with a check and payment coupon. Long before Covid, I would run in and pay it. Long lines, one teller, and what seemed to be a manager, by the front door asking a million questions and trying to sell bank products. Then they took out their drive thru. Big inconvenience. I was in line with a young mother and her two young children. She was upset about the drive thru being closed too. Then I get to the window. I didn't have the payment coupon. (my fault) The teller would not process the payment because I was not on the mortgage. All she had to do was look up the account number and process the payment. She refused. So we ended up mailing it in going forward. Because all the branches were closed. Even a bigger hassle, trying to register online to pay it. They had our landline which is no longer in service, and an old email which is no longer used. So there was no way to update our information. Thankfully, few months ago, we refinanced. No longer with this bank. And I see they're still closed. This bank claims to have such great customer service. I beg to differ.

  ---

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• M

  Mike Lambert

  1.0

  They closed the drive-thru, their lobby hours are inconvenient, and the location is understaffed with underpaid employees.

More reviews (5)