Bank of America (with Drive-thru ATM) US Iselin, New Jersey

Bank of America (with Drive-thru ATM) Reviews

2.3 stars based on 27 reviews

Featured Comments:

• D

  Dell Michael Cifrodella

  5.0

  As a 15 year veteran as a Harley Davidson finance manager. I'm very well aware that taking a financial situation and making into an enjoyable yet progressive experiance for customers. Takes a lot of personal integrity, ethics, belief in your company's ability and personal attention while listening to a customers needs while being able to guide them to a better place of your institutions services. Most customers feel like they're walking into a principles office. It's very black and white, no color or enjoyment, they just want their transaction done. And why not, we're not vacationing in Tahiti, drinking the local rum out of a coconut with a pinky out. Rohini and Rob spent more than their fair of time for my low dollar financial need. And when the computers had a consistent error message and they could've taken the easy way out and told me to come back later. They did what they had to do to make it happen because they knew that $459 dollars was necessary for me in that moment, and might as well have been a million. Therefore because they treated me with genuine interest and quite frankly made it a fun and awesome experience. My plans to open my new business account and financial planning needs at Santander, will now be moved to BOA with Rohini and Rob. So if you're looking for a good time and want people to trust in your personal finance interest of growth minus the coconut. I strongly recommend this #1 crew.

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  Response from the owner

  Hello. Thanks for letting us know how helpful Rohini and Rob were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^jahel

• s

  samir patel

  1.0

  One of the worst bank stuff around here ,I went for wire transfer it from my business account and they not able to do it she said I have you to take appointment ,I’m doing business with them almost 20 years and they talk like that don’t know what’s going on with Bank of America

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. You may be able to save time at the financial center by transferring funds with online banking. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• L

  Lone Rogue

  2.0

  Slow service. You're just another number. Went on a Tuesday. They didn't have many customers. One of the bank reps was clearly free walking around but I was made to wait by the front greeter and a 2nd greeter by the podium. The bank tellers were free w/ only one customer. Roberto Vargas clearly wasn't doing anything but still made me wait 5 mins before he finally went back to ask me to come into his office. He tried to sell me on other products. (This is why Bofa wanted me to come in when what I needed to do could easily be done on the phone at other banks.) He sold me on a credit card which I agreed to but he wasn't sure on the specifics such as which credit union it pulls from, etc etc. He wasn't too enthusiastic either not that banking is exciting. I left and found out that my credit unions were locked and they had already done a pull on my acct. I called the bank numerous times to relay to them to redo the credit pull. I even called the teller's direct line but they weren't answering. I finally got someone but she said Roberto was already out to lunch - at 11:15am? The place isn't busy - I don't see why I have to continually call just to get a live person.

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center.^alex

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