Bank of America (with Drive-thru ATM) Wheeler Rd, Augusta, Georgia

Bank of America (with Drive-thru ATM) Reviews

2.5 stars based on 29 reviews

Featured Comments:

• D

  Danny “nlo0691” m

  5.0

  This Bank of America is Great. The staff is great at keeping a positive and friendly demeanor given the limited staff. They also set a realistic expectation on my wait time. I have seen other customers go in upset with the situation they are going through and take it out on the staff, still the staff is polite and helpful. My hats off to Heidi, Bisan, John, and Rosie for the work they put in for a pleasant experience.

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  Response from the owner

  Hi Danny. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^marty

• A

  Alexis Ozanich

  1.0

  This bank is TERRIBLE…there is always a line of folks waiting to be helped inside. I’m talking 10-15+ people in line extending outside. There’s only one teller at all times. The drive thru isn’t functional. There are 2 ATMs and if you pull up to the front and realize it isn’t working….we’ll you’ve lost your spot and, now, have to circle back around. Mind you, there’s always an extended line in the drive thru and you can’t go around anyone due to the poorly designed layout. You’re literally stuck. Banks that are poorly staffed with nonfunctional equipment, such as the ATMs, makes me want to drop BOA as my bank and head over to Wells Fargo. I should have NEVER left.

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  Response from the owner

  Hi Alexis. We are disappointed to hear this. We’d like to keep you as a client. We know that your time is valuable and will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• A

  Al Garcia

  1.0

  This is probably the worst Bank of America I have ever gone. I would even say the worst bank I have ever gone. The hours of operations are terrible, they close at 4pm which is the time literally everyone gets out of work. The customer service was terrible, unfriendly and uncooperative. They had me waiting for 30 minutes and then they get the bright idea of telling me I had to sign in after I sign in they tell me the wait period is 30 - 45 minutes. I’m giving it one star but honestly I want to give it zero stars. This place deserves to be close down. They are terrible.

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  Response from the owner

  Hi Al, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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