Bank of America (with Drive-thru services) Ronald Reagan Dr, Evans, Georgia

Bank of America (with Drive-thru services) Reviews

2.7 stars based on 19 reviews

Featured Comments:

• T

  Timothy Crawley (Unclejessie)

  5.0

  Always good service, very professional people.

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  Response from the owner

  Hi Timothy. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^nicole

• A

  Amber Schellin

  1.0

  I put a $1000 into the drive-thru ATM. The machine spit out a $20 and then told me the transaction was cancelled. No receipt was given. Look on my phone app, money isn’t showing up. I go into the lobby (not looking good, dressed down and visibly upset). ANDRE the “manager” gave the worst customer experience I’ve ever received. Made me feel like I was lying about the situation... I would give 0 stars if I could. This is clearly a 9-5 for him, I see other negative reviews about the same manager. He offered no clarity on the situation, other than “the outside ATM is not our responsibility, YOU have to call a 1-800 number” so I did. I sat in the lobby for 40 minutes waiting to speak to someone about my missing money. Andre never once stepped in or even transferred the call for me to someone who can directly help. The “help” on the phone told me it would take up to 40 business days to receive my money back. Now I’m in another country without that money and it’s all Bank of America’s fault. There is no warning on the outside ATM saying “deposit money at your own risk”. I waited 5 business days and I just called the claim center again; they just told me the bank is waiting for a confirmation on the incident from the merchant. Meaning this Bank of America hasn’t even tried to prove that their own ATM’s are up 980 dollars. Moral of the story is, don’t use the outside ATM, machines are faulty and will steal your money then make YOU wait on it. (2) the customer service in this building is simply embarrassing. Local waffle houses give better service. (3) the manager Andre on duty is contributing to the overall 2 star experience this Bank of America is providing. And finally I would give anyone my $1000 if they use a different bank bc this is just sad.

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  Response from the owner

  We are sorry that we did not meet your expectations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmericahttps://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• C

  Crystal Townsend

  1.0

  Absolutely horrible. I’m a non-account holder. Tried cashing a check drawn on BOA. They would have to order money. I then asked for a cashiers check. That’s also a no. No reason for such horrible customer service. The manager (African American male) had the worst attitude.

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  Response from the owner

  Hello Crystal. I'm sorry your experience with our financial center team wasn't what you expected. We also review how we do business on a regular basis, and make changes, when necessary, to ensure that we can provide the best possible protection for our clients’ accounts. Cashing large checks for non-clients is an area where we've enhanced protections for our clients. ^rosie

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