Bank of America (with Drive-thru ATM) Grant Ave, Novato, California

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 16 reviews

Featured Comments:

• s

  sara marie

  5.0

  Eric is an asset to this branch. The lines have gotten 100 percent better.This bank has the best remodel I have ever seen. I love going here because it smells so good inside.

• L

  Lela Kurtz

  2.0

  I understand we are just coming out of covid but I am really tired of banks acting like they are some kind of higher power. Stood in line today out side with lots of other people. You have to stand outside due to Covid although most of us are vaccinated. We wait half an hour outside for 30 minutes and when you get inside there is another long line that is not moving. It is so quite like you can’t speak up without getting looked out like you are disrespectful. There were 2 clerks but one said her computer was down. I asked one of the higher powers why there were not more clerks and if they were having a problem why not tell all of us so we could make other plans. I also suggested if one of them had a bad computer why not go to one of the other computers. The clerks seemed very nervous., like “omg someone is talking out loud. It is not like this is not one of the riches banks in the word but they can only have one or two clerks. They all work extremely slow. I understand not wanting to make mistakes but if I worked in the ER at their pace there would be a lot of dead people. Give me a break. Wake up. Hire more people. AND if there is a problem speak up and let the customers know. You aren’t in a church. You can talk in there. Tell people what is happening so they can make decisions on planning their day. I swear it are not a church or morgue. You can speak up. One lady who had to be in her 80 was standing in line for over an hour. At least tell people to have a seat. Better yet hire more people to give the service they pay you for. I was at the credit union bank a few days ago. Was met at the door by a very nice lady who showed people where to go. She was pleasant as was all the tellers. By the way they had about 6 tellers working hard m, smiling and being pleasant to the customers. So why am I going to BofA when the credit union gives much better service and hires more people and they are all pleasant and personable. Thumbs down 👎

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  s graham

  1.0

  worst experience at a bank branch ever

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