Bank of America (with Drive-thru ATM) Old Dublin Pike, Doylestown, Pennsylvania

Bank of America (with Drive-thru ATM) Reviews

2.3 stars based on 19 reviews

Featured Comments:

• M

  Moira Brady

  5.0

  Wonderful customer service! Nicest bank I've been to in 20 years. Thank you Abigail Blalock.

  ---

  Response from the owner

  Hi, Moira. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

• F

  Francoise G

  1.0

  Yes, I am one of those people that don’t like to leave reviews unless they are positive. But this one, really tested my beliefs. So, I thought about it for about 36 hours and thought others should know. First, all of the bad reviews are accurate as they are redundant in nature. Basically, everyone is saying the same thing. My issue is steeped in their lack of customer service, but has overtones of clear biases. Deborah Shultz was the Doylestown Branch manager (on duty) who chose not to honor a check that I wanted to deposit into my existing account. The check was made out to me and the owner of the loan that was taken out to purchase something from me. Not the best way to create a check, but that is the way his credit union does things. So, Corporate BOA said to just bring the person and have them endorse the check with me (in their presence) and it should be fine. Well, Debbie, who didn’t even ask for my account info, took one look at me and the “needed endorser” and said no. Now, had Debbie asked for my BOA account info she would have quickly realized that I am a Preferred Rewards Platinum Honors client. Enough said. I had more than enough to cover the check. But , she simply said no based on the only thing she could see…color. But she offered to add the “needed endorser” as a joint owner to my account. The account she never asked about…which is pretty much part of their greeting when you arrive at the bank. Yes…she said that to someone who isn’t my husband. Long story short, I took the check to my credit union (him in tow) and they honored the check immediately. Moral of this story, don’t assume the worst as you just lost one of your best customers since 1995.

  ---

  Response from the owner

  Good morning Francoise. We truly value your decades of business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. We'd like to learn more so we can improve, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• C

  Cameron Consulting

  1.0

  I went in to close my account due to the ridiculous fees and horrible customer service. I was told by Seema Khetawat She could not close my account due to a pending transaction. I advised the pending transaction amount is on your screen. Please deduct it from the account and close it out and give me the remaining balance. After she explained 4 more times (as if I didnt understand) that she couldn't close my account because of the pending transaction, I advised her for the 4th time that she could and I need to close my account right now please. 15 minutes later the account was closed and I had the balance in my pocket without further issue. Bank of America Doylestown demonstrated once again why I won't be doing business with them.

  ---

  Response from the owner

  Hello Cameron. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

More reviews (16)