Bank of America (with Drive-thru ATM) Ashbrook Commons Plz, Ashburn, Virginia

Bank of America (with Drive-thru ATM) Reviews

2.7 stars based on 49 reviews

Featured Comments:

• s

  samar Hassan

  5.0

  It’s my first time to make appointment in this branch And I was lucky to meet Saba Aldoori she made everything easy and quickly Thank you so much

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  Response from the owner

  Hi, Samar. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^Joseph

• L

  Lama Maksosa

  1.0

  Terrible experience, I had to withdraw cash, they delayed sending me the PIN number whole month for with my new card since the old card has expired, so I changed the PIN in the App, the system didn't synch so every time I try to withdraw cash it blocks my card, I had to call their customer support since it was 4th of July holiday and I needed cash, I waited an hour on the phone then was directed to the credit card department at first, then the debit card Dept who said that I needed to speak with the Fraud Dept to get my card unblocked, as it was blocked due to invalid pin number and the pin I created in the app didn't synch, so after I was transferred to the fraud department the lady said your card is already unblocked and you can withdraw, I told her that I am not able to as the AMT still saying it is blocked due to invalid PIN number, then she emailed me instruction to the digital wallet which I already had it set up correctly, but I went and verified and I reset it up again, funny thing I had to delete my card completely from the digital wallet and added back again; however, when I had to enter the security number as displayed on the card the system said it was an invalid number and doesn't match their records, even though it is the one on the physical card, I tried several times just incase I had fat figured the numbers and ensured they were keyed correctly but I was still getting an error saying it was invalid. After I wasted two hours trying to withdraw cash and waited on the phone to talk to customer service reps, then talking to them I am still not able to withdraw cash, I have no choice but to go in person to the branch and spend hour or two to get this very complex-complicated-rocket science issue resolved, what a nightmare!

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  Response from the owner

  Hello Lama. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• E

  Eric Maynetto

  1.0

  I am giving one star because is nothing less.Terrible Service , I was waiting in the lobby more than 10 minutes to have someone to take my deposit, it’s like Banks they don’t want to do banking no more, this branch should be closed , very unprofessional service.

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  Response from the owner

  Hi, Eric. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

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