Bank of America (with Drive-thru ATM) Santa Margarita Pkwy, Rancho Santa Margarita, California

Bank of America (with Drive-thru ATM) Reviews

2.2 stars based on 27 reviews

Featured Comments:

• J

  Just J

  5.0

  Had to get a Cashier’s check made. The teller was very helpful and accommodating. Very happy with the service.

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  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• m

  morfire16

  1.0

  I pay more to have an account at BofA the. I would other banks. I do it for the convenience. Well they took away one of the things that made it convenient. Affinity cards are no more- all my cards are this hideous red and I’m constantly having to spread them out to find which is which. And when I’m in a rush I sometimes use the wrong one. And when I called trying to get my cards to look the same as my previous ones I spent almost 2 months calling and waiting for a replacement. I even stopped by the location once but after waiting and not seeing anyone I had to leave to be on time for something else. Then someone finally told me they didn’t exist anymore. I’m tired of people charging more and offering less and less.

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  Response from the owner

  Hello, Thanks for choosing Bank of America and for sending us feedback about your experience. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^sam

• M

  Mark Ferris

  1.0

  Closes at 4pm. Sign still says 6pm. Also says they are open Saturday and they are not. Covid hours are not acceptable anymore. #bankofamerica please change your hours back to 6pm and open Saturdays! When you visit this branch it so busy that you need to plan for 30min. I was there today and line did not move...went to San Juan Capo branch and was fast and easy.

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  Response from the owner

  Hi Mark. We value your business and are sorry that you were disappointed with the hours. We’ll certainly be sharing your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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