Bank of America (with Drive-thru ATM) N Dale Mabry Hwy, Lutz, Florida

Bank of America (with Drive-thru ATM) Reviews

2.6 stars based on 20 reviews

Featured Comments:

• A

  Ana Quintero

  5.0

  I went today. They were great and the manager, Hanif, was AMAZING! I genuinely felt like he cared for me and my finances. He guide me, answered all of my questions, assist me very professionally and friendly. I recommend this office.

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  Response from the owner

  Hi Ana. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. Thanks for letting us know how helpful Hanif was during your financial center visit. We value having you as a client. ^nicole

• R

  Raj Patel (The Tampa Realtor)

  3.0

  Understand that there is COVID but this location seems to be taking a beating by being closed most of the time & the drive through seems permanently CLOSED. What makes up for the closed time loss is their ever friendly & polite Branch Manager Mr Hanif who is GREAT & the reason to hang on to BOA.

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  Response from the owner

  Hello Raj. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors. You can quickly find financial center hours here: https://locators.bankofamerica.com/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• K

  Kristyn Fuqua

  1.0

  This place cant even input numbers correctly for a wire transfer. Wanda input the numbers wrong and now thousands of dollars that should be in another country right now is in "limbo" couldnt edit the transfer she made so it had to be cancelled. This process started 12.14 it's now 12.21 and the recipient of the transfer has no money and the money is not in the account either. After 4 in person visits. 2 phone calls and several unanswered calls and voicemails...here we are still waiting for the money to be in the account 1 week later! Terrible customer service as far as getting things done. Super nice in person but wheres the money and the service you promised??? And nothing done to try to rectify the situation. Go to Chase - Americas number 1 rated bank... BOA is rated number 2 but after this should be further down the list.

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  Response from the owner

  Hi Kristyn. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^susan

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