Bank of America (with Drive-thru ATM) N Washington St, Rockville, Maryland

Bank of America (with Drive-thru ATM) Reviews

2.5 stars based on 25 reviews

Featured Comments:

• 劉

  劉s

  5.0

  The service staff are kind and courteous, and there are also Chinese service staff, which is really lucky!

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  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience.

• M

  Mo Hoop

  2.0

  Im only giving this branch an extra star because of their employee Chaminda. Chaminda deserves 5 stars but the branch itself deserves 1 star. The wait times are ridiculous and although the ones who stand around with their ipads ask the customers what they need; you rarely hear them apologize for the wait or say, "someone will be with you shortly". Also, unlike the branch manager, the other asian female teller, the african woman, and the dark haired man with the pony tail; Chaminda has made my visits to this branch very pleasant. The others ignore ME! Chaminda ALWAYS greets me with a wave or says, "hello" and he ends with have a nice day. He knows how to treat a customer. The others have NEVER spoken to me when I enter this bank but I've heard them speak to their regular customers or other people of color who come in directly behind me. Im not saying they are racist but it certainly bothers me and makes my experience a not so pleasant one. It appears Chaminda understands the true meaning of customer service as he is very professional while displaying a positive attitude. Greeting ALL customers is a huge part of customer service if you work directly with people. I always hope that when I visit this branch, Chaminda will service me. Chaminda, I hope this review is shared with you, please keep up the good work. I hope the reader will find this review helpful and if the manger or a member of corporate reads this, please discuss my issue at the next branch meeting. Thank you!

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  Response from the owner

  Hello Mo. We're disappointed to hear that your experience wasn't at the level you expected and appreciate you kind feedback for Chaminda. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• K

  K20UCHIHA

  1.0

  Wait time is beyond, out of 3-4 employees in the teller line , only one is assisting costumers. Please fix this !!! Online shows the bank is temporarily closed but it's open.

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  Response from the owner

  Hi, we know your time is valuable and apologize for your experience. We certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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