Bank of America (with Drive-thru ATM) S Bascom Ave, Campbell, California

Bank of America (with Drive-thru ATM) Reviews

2.3 stars based on 33 reviews

Featured Comments:

• j

  jasse singh

  5.0

  Great costumer service. Was super surprised that these guys are very quick as compared to other branches. Nancy is wonderful person.

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  Response from the owner

  Good morning Jasse. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^michael

• G

  Gabrielle Orion

  1.0

  After nearly a decade with the same bank I’m thinking of switching it is absolutely outrageous in a push to move everything online they make everything exponentially harder than it has to be. Bank of America‘s new slogan should be: The bank where we don’t pay any employees because we make our customers do everything themselves. I have to stand in the middle of the bank and then go to a customer service automated system within the app to try to do some thing that I should just be able to ask somebody while I’m in the bank to do. Additionally are the wait times are so long because they are so poorly staffed you would think Bank of America was going under not a grade A business institution by how they treat their customers.

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  Response from the owner

  Hi Gabrielle, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• D

  Don Bright

  1.0

  Your manager Debbie is under qualified to be working with people. There was obviously a problem with a customer ahead of all of us in the line. We waited 20 minutes for a customer to find his documents from his car. Debbie did not pull the customer aside and let the next person go, instead when asked what is going on she responded that she would go up and check it out right after helping someone at her information desk. She finished At the desk and to our surprise began helping the next person at the information desk. When I asked her why she was not doing what she said she would do by going to the teller to straighten out the problem, I was told I would be asked to leave the bank if I didn't stop asking her to do what she said she was going to do. She continued to ignore the problem and never did go to see what was going on. As the line grew to spill out into the front of the Bank she just sat there and never moved. Very unprofessional.

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  Response from the owner

  Hi Don, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

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