Bank of America (with Drive-thru ATM) Haddonfield-berlin Rd, Voorhees Township, New Jersey

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 48 reviews

Featured Comments:

• H

  Happinefe

  5.0

  Jacquelyn is extrememly helpful! She went the extra mile to help my family, just when we needed it most. Thank you!!!!

• B

  Brett Robinson

  1.0

  Terrible bank terrible service terrible place. Closes at 4pm as well. WORST BANK IN THE WORLD!!

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• n

  no no

  1.0

  Is there an option for ZERO? I went to this branch yesterday and was just disgusted. It’s extremely obvious that they don’t want to have branches open to the public. I had the displeasure of dealing with someone presenting themselves as the manager; Suzette Gayle. Since I was there for a long time, I saw plenty of transactions with this rep, and I’ve never seen a more lazy nor condescending banker. As briefly as I can: 1. Didn’t want to transfer funds for a client - told him to do it on his phone. 2. Completely mislead and ignored an Hispanic woman and her translator, as they tried to understand a bounced check issue. She got rid of them finally by telling them to wait for a letter in the mail. Then REFUSED ME ACCESS TO MY MONEY because I had a State of Utah issued photo ID - she would only accept a NJ DL, which I’d misplaced. Clearly stated on BOA’s Primary ID list is a US state issued identification card with photo. I also gave her acceptable Secondary ID from the BOA list, which she also refused. When I asked for her supervisor, she told me that she IS the manager. Oh boy… no sense in even talking at that point. When a banker throws up unnecessary barriers, they need to be censured, re-retrained, or fired. This employee should fall into the last category. She was wholly inconvenienced by the line of people needing service. Customer service and empathy are NOT within her vocabulary, as demonstrated by even just my short unpleasant visit. Given the feedback of this branch, and her assertion that she is the manager, it’s obvious that under her leadership this branch is failing it’s customers. She needs to go.

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  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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